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Common queries answered

Frequently asked Questions

Usually your order will be shipped 3-5 business days after placing your order (subject to card clearance and stock availability – up to 7 days during sale/campaign periods). Depending on your location and shipping option, your delivery times may vary.

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number. After you have received your tracking number, you can follow the stages of delivery on the shipping companies website for an estimate on when your product will arrive.

Please click here to submit a request if you are unsure when you will receive your order or need help with tracking your order.

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We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. We will reply to you within 24 hours. Working time (Mon. – Sat. from 9:00 am to 6:00 pm PST)
Note: we currently do not provide phone service.

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Email: [email protected]

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Company Name: Gaozhou Topaz E-commerce Business Department

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